Privacy Policy

Effective Date: 23 September 2026

Policy Overview

Pokerknoll Capeyork ('we', 'us', 'our') is committed to protecting the privacy and personal information of all visitors to our website, offline poker venue, card lounge, restaurant, and bar. This privacy policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

  • This policy applies to all individuals who interact with Pokerknoll Capeyork, including poker players, diners, event booking clients, and website visitors.
  • By using our website or visiting our venue, you consent to the practices described in this policy.
  • We may update this policy from time to time; the latest version will always be available on this page.

Our venue is located at 78 Foveaux Street, Surry Hills NSW 2010, Sydney, Australia.

Scope of This Policy

This policy covers personal information collected through our website, phone calls, emails, in-person interactions at our poker room, restaurant, and bar, and any other means related to our services. It does not apply to information collected by third-party websites or services that may be linked from our site.

  • Personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable.
  • We only collect personal information that is reasonably necessary for our business functions and activities.
  • This policy is designed to be transparent and easy to understand, reflecting our commitment to privacy in the offline poker and hospitality industry.

Information We Collect

Personal Identification Information

We may collect your name, email address, phone number, postal address, date of birth, and government-issued identification details when you make a reservation, inquire about a seat at a poker table, book a private poker event, or enter our venue.

  • Date of birth is collected to verify that you are 21+ years or older, as required for entry to our poker room and bar.
  • Identification details may be requested for security and legal compliance purposes.
  • We do not collect sensitive information (e.g., health, biometrics) unless required by law.

Transaction and Booking Information

When you book a poker table, reserve a seat, or inquire about private poker events, we collect details such as booking date and time, number of guests, preferred poker games, and payment information (if applicable).

  • Payment card details are processed securely by third-party payment processors and are not stored on our servers.
  • We may record your dining preferences or special requests to enhance your experience at our restaurant and bar.
  • Booking history helps us provide personalized service and manage table availability.

Reservations can be made via phone: +61 2 9211 4892 or email: [email protected].

Technical and Usage Information

When you visit our website, we automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and time spent on the site. This information is used for analytics and to improve our website and services.

  • We use cookies and similar technologies; for more details, please see our Cookie Policy.
  • This information is aggregated and does not directly identify you unless combined with other data.
  • We do not use tracking for advertising purposes without your consent.

How We Use Your Information

Service Delivery

We use your personal information to process and manage your table reservations, seat inquiries, and private poker event bookings. This includes contacting you to confirm bookings, sending reminders, and providing customer support.

  • Your contact details are used to communicate about your booking at our offline poker venue.
  • We may use your information to personalize your experience, such as remembering your preferred poker games or seating preferences.
  • For restaurant and bar services, we use your information to manage dining reservations and special requests.

Legal and Security Compliance

We may use your personal information to comply with legal obligations, such as verifying your age (21+), preventing fraud, ensuring the safety of our poker room and venue, and cooperating with law enforcement when required.

  • Age verification is mandatory for entry to our poker room and bar.
  • We may use CCTV footage for security purposes; this footage is stored securely and accessed only by authorized personnel.
  • We may disclose information to government authorities if required by law.

Marketing and Communications

With your consent, we may use your email address or phone number to send you promotional materials about upcoming poker tournaments, special events, or dining offers. You can opt out at any time.

  • We will only send marketing communications if you have opted in.
  • You can unsubscribe by clicking the link in any marketing email or by contacting us directly.
  • We do not sell or rent your personal information to third parties for marketing purposes.

Disclosure of Personal Information

Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, managing reservations, and delivering our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

  • Examples include payment processors, reservation software providers, and email marketing platforms.
  • We do not allow our service providers to use your personal information for their own marketing purposes.
  • All service providers are required to comply with Australian privacy laws.

Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law, in response to a court order, subpoena, or government request, or to protect the rights, property, or safety of Pokerknoll Capeyork, our customers, or others.

  • This includes sharing information with law enforcement agencies in relation to criminal investigations.
  • We may also disclose information to our legal advisors or insurers in connection with legal proceedings.
  • Any such disclosure will be limited to what is necessary and permitted by law.

Business Transfers

In the event that Pokerknoll Capeyork is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.

  • The successor entity will be bound by this privacy policy or a policy that provides equivalent protection.
  • You will have the opportunity to opt out of certain uses of your information in such circumstances.

Data Storage and Security

Storage of Information

Personal information is stored on secure servers located in Australia. Physical records, such as reservation logs or identification copies, are kept in locked cabinets at our venue at 78 Foveaux Street, Surry Hills NSW 2010.

  • Digital data is encrypted in transit and at rest where feasible.
  • Access to personal information is restricted to authorized employees who need it to perform their duties.
  • We regularly review our data storage practices to ensure compliance with Australian privacy laws.

Security Measures

We implement a range of technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include firewalls, secure socket layer (SSL) encryption, access controls, and regular security audits.

  • Our website uses HTTPS to encrypt data transmitted between your browser and our servers.
  • Employees receive training on privacy and data security.
  • We have incident response procedures in place to address any data breaches promptly.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When personal information is no longer needed, we securely destroy or de-identify it.

  • Booking records: 12 months
  • Financial transaction records: up to 7 years
  • CCTV footage: 30 days

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided in the 'Contact Us' section below.

  • We will respond to your request within 30 days.
  • We may ask you to verify your identity before providing access.
  • If we refuse your request, we will provide a written explanation.

Deletion and Opt-Out

You may request that we delete your personal information, subject to legal retention requirements. You can also opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

  • Deletion requests will be processed within a reasonable timeframe.
  • We may retain certain information if required by law or for legitimate business purposes.
  • Opt-out requests are processed immediately for marketing emails.

Complaints

If you have a complaint about how we have handled your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

  • We take all privacy complaints seriously and will investigate promptly.
  • You can contact the OAIC at www.oaic.gov.au or by phone at 1300 363 992.
  • We will cooperate with the OAIC in any investigation.

Cookies and Tracking Technologies

Use of Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. Cookies are small text files stored on your device when you visit our site.

  • We use essential cookies to enable basic functions like the 21+ age gate and reservation forms.
  • Analytics cookies help us understand how visitors use our site so we can improve it.
  • You can manage or disable cookies through your browser settings, but some features may not work properly.

For full details, please read our Cookie Policy.

Third-Party Analytics

We may use third-party analytics services, such as Google Analytics, to collect information about your use of our website. These services may use cookies to gather data such as pages visited, time on site, and referring URLs. This information is aggregated and does not identify you personally.

  • We do not combine analytics data with personally identifiable information.
  • You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • For more details, please refer to our Cookie Policy.

Age Gate and 21+ Verification

Age Verification Process

To access our website and enter our offline poker venue, you must confirm that you are 21+ years of age or older. When you click 'I AM 21 OR OLDER — ENTER', we store a cookie on your device to remember your confirmation for future visits. We do not collect your date of birth through the age gate.

  • The age gate is a simple confirmation and does not require you to enter personal information.
  • If you are under 21, you must exit the site immediately.
  • In-person age verification may require showing a valid government-issued ID at the venue.

In-Person Verification

When you visit our poker room or bar, our staff may ask to see a valid government-issued photo ID to verify your age. We do not photocopy or store your ID unless required by law. We only visually verify the date of birth.

  • Acceptable forms of ID include driver's license, passport, or proof of age card.
  • We do not retain any information from your ID after verification.
  • This practice is in compliance with NSW liquor licensing laws.

Changes to This Privacy Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide a notice on our website or via email.

  • The current version of this policy is always available on this page.
  • We encourage you to review this policy periodically to stay informed about how we protect your information.
  • Continued use of our website after changes constitutes acceptance of the updated policy.

The effective date of this policy is 23 September 2026.

Contact Us About Privacy

Privacy Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact our Privacy Officer using the details below. We will respond to your inquiry as soon as possible.